We want you to be confident in AI Workforce Africa. This Refund Policy explains when a refund is available and how to request one.
1. Free trial
Every new account begins on a 14-day free trial. During the trial we do not take payment, so there is nothing to refund. Cancel at any time before the trial ends and no charge will be raised.
2. Monthly subscriptions
Monthly plans are billed in advance and are non-refundable once the billing period has started. You may cancel at any time from the Billing area; the current period will complete and no further charges will be raised.
3. Annual subscriptions
Annual plans are refundable on a pro-rated basis within 14 days of purchase. After 14 days annual plans are non-refundable.
4. Incorrect charges
If you believe you have been charged in error, contact billing@workforceafrica.livewithin 30 days of the charge. Genuine billing errors will be corrected and refunded within 10 business days.
5. Service failure
If a persistent, service-wide fault prevents you from running payroll for more than 24 continuous hours, we may credit or refund a portion of the affected month at our reasonable discretion.
6. How refunds are paid
Approved refunds are returned via the same method used to pay (bank transfer or mobile money) within 10 business days of approval.
7. Statutory rights
This policy does not affect your rights under Zambian consumer law.